Question 1

How does partner verification work?

Accepted Answer

Every partner undergoes a multi-step verification: business registration and tourism licensing checks, on-site or virtual quality assessment, guest review analysis, safety and insurance confirmation, and annual re-verification. Verified partners display a gold badge on their listings.

Question 2

Can I book directly through Discover Kenya?

Accepted Answer

Yes. Travellers can search, compare, and book experiences directly on the platform. Payments are held securely until 24 hours after your experience begins, protecting both travellers and partners. You can also message partners before booking.

Question 3

What types of businesses can join as partners?

Accepted Answer

Hotels and lodges, licensed tour operators, activity and experience hosts (cooking classes, cultural workshops, adventure sports), transport providers, local guides, artisans, and vendors offering tourism-related services across all 47 counties.

Question 4

Is Discover Kenya only for international tourists?

Accepted Answer

Not at all. While we serve global travellers, a growing number of Kenyan residents use the platform for weekend getaways, staycations, team-building experiences, and discovering their own country. Local pricing is available on many listings.

Question 5

What if I need to cancel or change my booking?

Accepted Answer

Cancellation policies vary by partner and are clearly displayed before booking. Most safaris and lodges offer free cancellation up to 14 days before arrival. Activities typically allow 48-hour cancellation. Our support team mediates disputes fairly.

Question 6

How do I list my business on the platform?

Accepted Answer

Click "List Your Business" and complete the onboarding form. You'll need your business registration, tourism board license (where applicable), photos, pricing, and availability. Our partner team reviews applications within 5 business days.

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